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The 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
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